Shipping policy

Shipping Policy

Thank you for shopping with Mama Mac’s Organics. We are a small business, and many of our products are handcrafted, filled, labeled, and packed in small batches. Please review the following information before placing your order.

Processing Times

Processing time is separate from shipping/transit time.

Current processing times are displayed on our website and may vary depending on order volume, product availability, holidays, sales, or other circumstances. During periods of unusually high demand, processing may take longer.

By placing an order, you acknowledge the processing timeframe displayed on our website at the time of purchase.

Once your order has been packed and transferred to the shipping carrier, you will receive tracking information when available.

Shipping & Delivery Estimates

Shipping speeds shown at checkout refer to the carrier’s estimated transit time after your order has been processed and shipped. Selecting expedited or priority shipping does not shorten our stated processing time unless expressly indicated.

Carrier delivery dates are estimates and are not guaranteed by Mama Mac’s Organics.

Once a package has been accepted by the carrier, delays caused by the carrier, weather, transportation disruptions, customs, holidays, or other circumstances outside our reasonable control may affect delivery.

Tracking Information

Customers are responsible for monitoring the tracking information provided for their shipment.

Please allow time for tracking information to update after a shipping label is created. The creation of a shipping label does not necessarily mean the carrier has physically received the package yet. Tracking will update as the package moves through the carrier’s network.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your address before submitting your order.

Mama Mac’s Organics is not responsible for packages delivered to an incorrect address supplied by the customer, except where required by law.

If a package is returned to us because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for additional shipping costs before the package can be resent.

Lost or Delayed Packages

If tracking indicates that a package is delayed or lost in transit, please contact us and/or the applicable shipping carrier so the issue can be investigated.

Mama Mac’s Organics does not control a package once it has been accepted into a carrier’s network. However, we will reasonably assist customers with legitimate shipping issues and carrier claims when appropriate.

A carrier delay alone does not automatically qualify an order for a refund while the package remains in transit.

Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it, please check around the delivery location, household members, neighbors, mailroom or parcel locker when applicable, and contact the shipping carrier.

Please also contact us promptly so we can help determine the appropriate next steps.

Heat-Sensitive Products

Many Mama Mac’s Organics products are made with naturally derived ingredients such as tallow, oils, butters, and waxes that can soften or melt when exposed to high temperatures.

We take reasonable precautions when shipping our products, but we cannot control the temperatures a package experiences while in transit or after delivery.

Melting or softening does not necessarily mean a product is defective or unsafe and may resolve once the product returns to an appropriate temperature.

However, if your product arrives significantly melted, damaged, compromised, or is no longer performing as reasonably intended, please contact us with photos of the product and packaging. We will review the situation and, when appropriate, may offer a replacement or store credit in accordance with our Returns & Cancellations Policy.

International Orders

International customers are responsible for providing accurate shipping information and for any applicable customs duties, import taxes, fees, or other charges imposed by their destination country, unless otherwise stated at checkout.

International shipments may experience customs or carrier delays outside the control of Mama Mac’s Organics.

Customers are responsible for ensuring that products ordered are permitted to be imported into their destination country.

Nothing in this section limits rights that cannot be waived under applicable consumer law.

Order Changes & Cancellations

Orders may be cancelled within 15 minutes of purchase.

After this window, we cannot guarantee cancellations, address changes, product changes, or other modifications because order processing may have already begun.

Please review your order carefully before completing checkout.

Damaged or Incorrect Orders

If your order arrives damaged, contains an incorrect item, is missing an item, or otherwise appears to have a fulfillment issue, please contact us as soon as possible at mamamacsllc@gmail.com.

Please include your name, order number, and photographs when applicable so we can review and resolve the issue as efficiently as possible.

Contact Us

Questions regarding shipping or an existing order may be sent to:

Mama Mac’s Organics
mamamacsllc@gmail.com

This Shipping Policy should be read together with our Returns & Cancellations Policy, Terms of Service, and Legal Notice.